Refund and cancellation policy

What this policy covers

This policy covers refunds and cancellations for guests who pay online for a restaurant order through POSBADA, and for restaurants that pay Ankaavi Technologies Pvt. Ltd. for POSBADA.

Prepaid online orders (for guests)

• Not accepted in time: after you pay, the restaurant has 15 minutes to accept your order. If it doesn't, or if it rejects the order, you get a full refund automatically. You don't need to ask.
• Late payments: if a payment reaches us after the checkout has expired, it is refunded in full automatically.
• After the restaurant accepts: the order is being prepared, so cancellations and refunds are decided by the restaurant under its own policy. If it agrees, it refunds all or part of the amount to your original payment method through POSBADA.
• Paid directly to the restaurant (cash, card on its machine or its own UPI ID): the restaurant handles any refund.

When the money reaches you

Refunds go back to the method you paid with. UPI refunds usually arrive within a few days; cards and net banking can take 5 to 7 working days, depending on your bank.

Need help?

Contact the restaurant first; its phone number is on its ordering page and your receipt. If a refund described above hasn't reached you, email us with your order number and payment reference.

POSBADA fees (for restaurants)

• An outlet's first 3 months are free and need no card, so there is nothing to cancel or refund.
• POSBADA is billed monthly in advance. You can cancel at any time; the cancellation takes effect at the end of the month you have paid for. We don't refund part-used months, except where we could not provide the service or where the law requires it.
• If we charge you twice or by mistake, we refund the extra amount in full.

AI photo upgrade credits

• A credit is used only when a photo preview is ready. If a preview fails for a technical reason, the credit is returned.
• Unused credits don't expire.
• If you haven't used any credit from a pack, you can ask for a full refund within 7 days of buying it.
• If a pack you paid for wasn't added to your account, we add it or refund you in full.

Refunds, disputes and restaurant payouts

For restaurants using online collection: refunds you issue, and any chargebacks or disputes that a guest's bank decides against you, are deducted from your payouts. Amounts under dispute are held until the dispute is settled. We will show every deduction on your payout statement.

Delivery of our service

POSBADA is delivered online. You get access as soon as your account is set up; we do not ship physical goods. Food orders placed through POSBADA are prepared and delivered by the restaurant, which sets its own delivery areas and times.

How to ask for a refund

Email info@knownsense.ai or WhatsApp +91 92112 79170 with the order number or invoice, the amount and the reason. We acknowledge within 2 working days and decide within 7 working days. Approved refunds are sent to the original payment method.

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