Terms of service

Who we are and what these terms cover

POSBADA is a restaurant point-of-sale and ordering service provided by Ankaavi Technologies Pvt. Ltd. ("Ankaavi", "we", "us"), B1-704, G-21, Vatika India Next, Vatika Sector Road, Sector 83, Gurugram, Haryana 122012, India. These terms apply to the POSBADA web app, the POSBADA-HUB software, the posbada.com website and the ordering, tracking and receipt pages we host for restaurants.

"You" means the restaurant business that uses POSBADA, including its owners and the staff it gives access to. "Guests" means people who order from a restaurant through POSBADA. By creating or using a POSBADA account you agree to these terms on behalf of your business.

Accounts and staff access

• Accounts are created by invitation. Keep your business details accurate and up to date.
• You decide which staff get access and with which role (owner, manager, cashier, waiter, kitchen). You are responsible for everything done through your logins, PINs and devices.
• Keep passwords and PINs private. Tell us straight away if you suspect someone has used your account without permission; you can also sign staff out of every device from Settings.

Plans, fees and taxes

• POSBADA Complete costs ₹999 a month per outlet, plus GST. A new outlet's first 3 months are free and need no card. After that, POSBADA is billed monthly in advance; there is no yearly plan or minimum term, and nothing is charged unless you choose to continue.
• If you joined during early access, we will tell you at least 30 days before any charge starts.
• WhatsApp messaging is an optional add-on at ₹500 a month per outlet, plus GST, billed from the month you switch it on. The free months cover POSBADA Complete only, not add-ons. PITCH hardware is sold at a one-time price, and extra PITCH voice generation is charged at usage cost; we tell you these amounts before you buy.
• Any other fees are those agreed with you in writing (for example on WhatsApp, by email or on our invoice). Unless stated otherwise, fees are exclusive of GST, which is added at the applicable rate.
• Optional add-ons, such as AI photo upgrade credits, are priced in the app. Those prices include GST.
• We may change our prices with at least 30 days' notice. Changes do not affect a period you have already paid for.
• Refunds are covered by our refund and cancellation policy.

Your responsibilities as a restaurant

POSBADA is a tool. You remain responsible for running your restaurant, including:

• your menu, prices, offers, photos and descriptions, and that they are accurate and lawful;
• your tax settings, GST registration, invoices and returns. POSBADA's tax setups help you produce bills, but they are not tax advice; check them with your accountant;
• food safety, FSSAI licensing, allergens and the quality of the food you serve or deliver;
• accepting or rejecting guest orders, delivering them, and handling guest complaints;
• any messages you send guests through POSBADA, and having their consent where the law requires it.

Orders placed by guests

When a guest orders from your QR menu or online shop, the sale is between the guest and your restaurant. We provide the technology that carries the order, the payment and the receipt. You may accept or reject each order. You handle cancellations and refunds of orders you have accepted, using the tools in POSBADA, in line with our refund and cancellation policy.

Online payments and payouts

• Online payments are processed by an RBI-authorised payment aggregator. Card and bank details are entered on its secure checkout; we never see or store them.
• Where online collection is enabled for your restaurant, Ankaavi Technologies Pvt. Ltd. collects prepaid guest payments on your behalf and pays them out to the bank account you have verified with us, on a weekly cycle. Payouts are net of refunds, chargebacks and the payment gateway's fees.
• Online collection is turned on only after the business owner agrees to the online payment charges in the app. Online payments are made by UPI and cost 0.99% plus 18% GST each (for example ₹5.84 on a ₹500 order). Where a business agreed to the earlier terms, the payment gateway's fee applies instead: 2% plus 18% GST for UPI, debit and credit cards, netbanking and wallets (2.15% plus GST for corporate cards, up to 3% plus GST for international cards). The charge is deducted before payout and is not returned when a payment is refunded. POSBADA adds no fee of its own. Until the owner agrees, guests pay at the counter or on delivery.
• Every online payment is matched to its order automatically. If the restaurant does not accept an order, the guest's payment is refunded in full automatically.
• We may hold a payout while we check a suspected fraudulent payment, a dispute or chargeback, or incorrect bank details, and we will tell you why.
• Payments guests make directly to you (cash, card on your own machine, or your own UPI ID) go straight to you. We are not a party to them.

WhatsApp, Telegram, PITCH and other connected services

Some features use services run by others: WhatsApp messages sent through our messaging provider, alerts on Telegram, PITCH speakers by KnownSense, and SMS or WhatsApp one-time codes. Their own terms also apply. We send WhatsApp messages to guests only with their consent, and guests can opt out at any time. We cannot guarantee that a third-party service will deliver every message or announcement, so do not rely on a single alert for anything critical.

AI features

AI features, such as reading a menu from a photo, upgrading dish photos and menu suggestions, can make mistakes. Always review the results before you publish them. You must have the right to use any photo or document you upload. An upgraded photo is a new rendering of your dish and may differ from it; your original photo is kept.

Devices, offline use and availability

• POSBADA runs in a current version of Google Chrome or Microsoft Edge on supported computers, tablets and phones.
• Printing works with USB thermal printers. We will check your printer model during setup, but we cannot guarantee every model works.
• We work to keep POSBADA available at all times, but we do not promise uninterrupted service. Internet outages, device problems and maintenance can interrupt it, so keep a simple fallback (such as a manual bill book) for emergencies.
• POSBADA-HUB and features marked "Early access" or "Experimental" are provided as they are and may change.

Your data

Your menu, orders, bills, customer records and reports belong to your business. You give us permission to store and process them only to provide, secure and improve POSBADA. For guests' personal data, we act on your instructions as your data processor. Our privacy policy explains what we collect and how long we keep it. You can ask us for an export of your data at any time.

Acceptable use

You must not use POSBADA to:

• sell anything illegal, or break any law, including consumer protection, tax and food safety laws;
• send spam or messages to people who have not agreed to receive them;
• upload content that is unlawful or infringes someone else's rights;
• test, probe or attack our systems, or copy, resell or reverse engineer POSBADA without our written permission.

Our intellectual property

POSBADA, its software, design, name and logo belong to Ankaavi. Your subscription gives you a limited, non-transferable right to use POSBADA for your restaurant while your account is active. If you send us suggestions, we may use them without owing you anything.

Suspension and cancellation

• You can stop using POSBADA at any time by telling us.
• We may suspend or close an account for unpaid fees, misuse, a serious breach of these terms, or if the law requires it. Where we can, we will warn you first and give you time to fix the problem.
• After an account closes, you can ask for an export of your data within 30 days. We keep billing and tax records for as long as the law requires, and delete or anonymise the rest as described in our privacy policy.

Disclaimers and limitation of liability

We provide POSBADA with reasonable skill and care, but otherwise "as is". To the extent the law allows, we are not liable for indirect or consequential losses, such as lost profits, lost sales or lost data, or for losses caused by third-party services, your devices or your internet connection.

Our total liability for any claim relating to POSBADA is limited to the greater of the fees you paid us in the 12 months before the claim and ₹5,000. Nothing in these terms limits liability that cannot be limited by law.

Indemnity

You agree to cover our reasonable losses and costs if a claim is brought against us because of your food, menu, prices, taxes, messages to guests, or a breach of these terms by you or your staff.

Changes to these terms

We may update these terms as POSBADA grows. We will post the new version here with a new date and tell you about important changes in the app or by email or WhatsApp. If you keep using POSBADA after a change takes effect, the new terms apply.

Governing law and disputes

These terms are governed by the laws of India. Please contact us first so we can try to resolve any dispute quickly and informally. If we cannot, the courts at Gurugram, Haryana have exclusive jurisdiction.

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